Privacy Policy

1. Our Commitment to Your Privacy

Elevate Wellbeing Solutions Pty Ltd (ABN 93 699 964 675, ACN 699 964 675) is committed to protecting the personal information of all individuals who interact with our website, services, and programmes. This policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and its Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Information shared during coaching consultations, programme enrolment, or workshop participation
• Wellbeing-related information you voluntarily disclose, including mental health status, stress levels, personal goals, health conditions, and life circumstances
• Site usage data collected via cookies and analytics

We do not collect sensitive information (such as health or biometric data) without your explicit consent, and where we do, it is solely for the purpose of delivering our services and is handled with particular care in accordance with APP 3 and APP 11.

3. Use and Disclosure of Personal Information

We use your personal information for the following purposes:

• To provide and manage our wellbeing coaching, consulting, and support services
• To communicate with you about appointments, programme updates, and relevant resources
• To improve our services and develop new offerings based on anonymised, aggregate insights
• To comply with our legal and regulatory obligations

We will not disclose your personal information to third parties except:

• With your explicit consent
• To professional subcontractors or Referrer partners who are bound by confidentiality agreements and who require access to deliver services on our behalf
• Where required or authorised by law, regulation, or court order
• To protect the rights, safety, or property of Elevate Wellbeing Solutions, our clients, or the public

We take particular care with wellbeing-related personal information, recognising its sensitivity. Such information is treated with enhanced safeguards and is never used for purposes beyond those for which it was collected.

4. Cookies and Tracking

Our website uses cookies to improve your browsing experience and to understand how our site is used. Cookies are small text files stored on your device that help us:

• Maintain your session preferences
• Analyse site traffic and usage patterns in aggregate
• Personalise content where appropriate

You may disable cookies in your browser settings. However, some site functionality may be reduced if cookies are not accepted. We do not use cookies to track individuals across third-party websites.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure encrypted storage for digital records
• Access controls limiting who within our organisation can view personal data
• Regular review of our security practices and procedures
• Secure disposal of physical records containing personal information

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use secure methods when communicating sensitive information to us.

6. Access, Correction, and Complaint Rights (APPs)

Under the Privacy Act 1988, you have the following rights (APPs):

• Access (APP 12): You may request access to the personal information we hold about you. We will provide access within 30 days of receiving your request.
• Correction (APP 13): If you believe that the personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it.
• Complaint (APP 1): If you believe we have breached the APPs in handling your personal information, you may lodge a complaint with our Privacy Officer at [email protected]. We will acknowledge your complaint within 14 days and investigate thoroughly.
• External Review: If you are unsatisfied with our response to your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely destroy or de-identify it.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our site following changes constitutes acceptance of the updated policy.

9. Contact Us

For any privacy-related inquiries, requests, or complaints, please contact us at:

Elevate Wellbeing Solutions Pty Ltd
Email: [email protected]